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HTTPd - Portal doesn't allow to login - not able to get past the license activation pop up.

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Article ID: 199274

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Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

Guys, we are trying to have the HTTPd service setup on a webserver(untrusted) to connect to the application server(semi-trusted). After the install and configuration as outlined in the 4.9 upgrade instructions, I am not able to get past the license activation pop up. I have installed the Portal on the untrusted server and ran TDOD and the license was successfully validated. I was also able to login to the portal from the untrusted local host. The untrusted and semi-trusted portals are pointed to the same GTREP database. 

This is a critical capability that allows us to switch our Live servers and needs to be addressed. 




2020-09-08 23:19:09,554 [4] INFO  GTWCFHost.GTWCFHost - Connection Details
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Data Source= <<SERVERNAME>>,<<PORT>>
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Integrated Security=True
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Initial Catalog=GTREP_DV
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Connection Lifetime=60
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Min Pool Size=1
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Network Library=dbmssocn
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Application Name=GT TDoD Service
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Connection Provider: System.Data.SqlClient
2020-09-08 23:19:09,604 [4] INFO  GTWCFHost.GTWCFHost - Validating database connection
2020-09-08 23:19:09,684 [4] INFO  GTWCFHost.GTWCFHost - Database Server Version: 15.00.4043
2020-09-08 23:19:09,684 [4] INFO  GTWCFHost.GTWCFHost - Database connection validated
2020-09-08 23:19:12,726 [4] INFO  GTWCFHost.GTWCFHost - Initializing service instance...
2020-09-08 23:19:13,764 [4] INFO  GTWCFHost.GTWCFHost - Successfully validated License
2020-09-08 23:19:13,774 [4] INFO  GTWCFHost.GTWCFHost - Getting license information
2020-09-08 23:19:13,774 [4] INFO  GTWCFHost.GTWCFHost - Assembly Version: 4.9.0.35
2020-09-08 23:19:13,774 [4] INFO  GTWCFHost.GTWCFHost - Assembly Build Date: Tuesday, February 4, 2020
2020-09-08 23:19:13,774 [4] INFO  GTWCFHost.GTWCFHost - Service log on user is: <<DOMAIN>>\<<SERVICE_USER_NAME>>
2020-09-08 23:19:14,124 [4] INFO  GTWCFHost.GTWCFHost - Perform configuration backup
2020-09-08 23:19:14,134 [4] INFO  GTWCFHost.GTWCFHost - Configuration backup can be found at: <<DRIVE>>:\Grid-Tools\TDoD\TDoD_Service\GTWCFHost.exe.config.bak
2020-09-08 23:19:14,134 [4] INFO  GTWCFHost.GTWCFHost - Service opened successfully
2020-09-08 23:24:08,836 [7] INFO  GTWCFHost.GTWCFHost - Successfully validated license
2020-09-08 23:29:08,903 [18] INFO  GTWCFHost.GTWCFHost - Successfully validated license

Cause

Upgrading from 4.6 to 4.9 results in a new micro service not being referenced in the config file.

Environment

Release : 4.9

Component : CA Test Data Manager

Resolution

Extra Microservices need to be added http app proxy from 4.6 to 4.9. TDM Events Service to the WebService Daemon in the config file. Need to add 2 entries TDMEventService into the ProxyPassReverse settings.

Open up the Apache24/conf/httpd.conf file. 
Now duplicate a pair of entries such as:


ProxyPass /TestDataManager https:/<<ServerName>>/TestDataManager
ProxyPassReverse /TestDataManager https:/<<ServerName>>/TestDataManager

and change the new two lines to:

ProxyPass /TDMEventService https:/<<ServerName>>/TDMEventService
ProxyPassReverse /TDMEventService https:/<<ServerName>>/TDMEventService

Restart.

This is needed because the Telemetry Service has been added within the portal and thus the entries needed to be added in the httpd config file.