Stop sending account expiration warning email messages to Web Email Protection users

Products

• Encryption Management Server
• Encryption Management Server Powered by PGP Technology
• Gateway Email Encryption
• Gateway Email Encryption Powered by PGP Technology

Issue/Introduction

By default, Encryption Management Server deletes Web Email Protection accounts that have been inactive for 3 months.

In addition, by default, 14 days before each user's account is scheduled for deletion, Encryption Management Server sends each user an account expiration warning email message. This message is defined in the Encryption Management Server administration console under Mail / Message Templates. The name of the template is Web Email Protection Account Expiration Warning. The contents of this message template can be modified by the administrator.

However, you may wish to stop the Web Email Protection Account Expiration Warning messages from being sent at all.

Environment

Symantec Encryption Management Server 3.4.2 and above.

Resolution

You will need to connect to the server using ssh. Please do not hesitate to open a support case if you would like assistance with this. In a clustered environment, you will need to do this on each cluster member.

To stop the Web Email Protection Account Expiration Warning messages from being sent, copy and paste the following two commands:

sed -i 's|disable-expiration-reminder>false|disable-expiration-reminder>true|' /etc/ovid/prefs.xml
pgpsysconf --restart pgpboomerangd