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How to hide Service Catalog service offering in the Service Point interface

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Article ID: 199259

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Catalog CA Service Desk Manager

Issue/Introduction



Is there the ability to hide or not display a particular service offering in the Service Point interface that is visible in the Service Catalog interface?

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

In Catalog/SP you can hide/show folders and offerings based on groups and roles permissions (Catalog > Service Offerings > Offerings > Permissions). This information is stored in the EEM Catalog instance so Catalog and SP gather the information from there.

Based on the described behavior, it's not possible to differentiate the behavior between Catalog and Service Point. The only way I can think of is to use groups/roles to hide or show folders/offerings but the behavior will be the same for Catalog and Service Point.