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DE470045 - Multiview Interface Utilization Not showing charts

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Article ID: 199257

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Charts do not show after upgrade to 20.2.

If I change the chart type I see data.

==>opt/CA/PerformanceCenter/PC/logs/PCService.log <==
INFO  | Model-Invoker-25         | 2020-08-10 15:21:50,465 | com.ca.im.portal.plugins.rib.models.RIBMultiChartModel
      | Model 2000204_22: viewTree.render
java.lang.NullPointerException
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.buildGlobalScaleMetricList(RIBMultiChartModel.java:1378)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.getMaximumDataPoint(RIBMultiChartModel.java:1300)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.setViewMaxMinThreshold(RIBMultiChartModel.java:1190)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.setParentModelProperties(RIBMultiChartModel.java:1474)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.getChildDataSet(RIBMultiChartModel.java:6299)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.access$2200(RIBMultiChartModel.java:58)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel$RIBMultiChartModelCallable.call(RIBMultiChartModel.java:6553)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel$RIBMultiChartModelCallable.call(RIBMultiChartModel.java:6413)
        at com.ca.im.portal.api.invoke.MethodInvoker$CallableWrapper.call(MethodInvoker.java:544)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)
INFO  | Model-Invoker-29         | 2020-08-10 15:21:50,496 | com.ca.im.portal.plugins.rib.models.RIBMultiChartModel
      | Model 2000204_7: viewTree.render
java.lang.NullPointerException
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.buildGlobalScaleMetricList(RIBMultiChartModel.java:1378)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.getMaximumDataPoint(RIBMultiChartModel.java:1300)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.setViewMaxMinThreshold(RIBMultiChartModel.java:1190)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.setParentModelProperties(RIBMultiChartModel.java:1474)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.getChildDataSet(RIBMultiChartModel.java:6299)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.access$2200(RIBMultiChartModel.java:58)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel$RIBMultiChartModelCallable.call(RIBMultiChartModel.java:6553)
        at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel$RIBMultiChartModelCallable.call(RIBMultiChartModel.java:6413)
        at com.ca.im.portal.api.invoke.MethodInvoker$CallableWrapper.call(MethodInvoker.java:544)
        at java.util.concurrent.FutureTask.run(FutureTask.java:266)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

==> /opt/CA/PerformanceCenter/PC/logs/wrapper-20200810.log <==
t java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.lang.Thread.run(Thread.java:748)
INFO   | jvm 1    | 2020/08/10 15:21:50 | INFO  | Model-Invoker-25         | 2020-08-10 15:21:50,465 | com.ca.im.portal.plugins.rib.models.RIBMultiChartModel
INFO   | jvm 1    | 2020/08/10 15:21:50 |       | Model 2000204_22: viewTree.render
INFO   | jvm 1    | 2020/08/10 15:21:50 | java.lang.NullPointerException
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.buildGlobalScaleMetricList(RIBMultiChartModel.java:1378)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.getMaximumDataPoint(RIBMultiChartModel.java:1300)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.setViewMaxMinThreshold(RIBMultiChartModel.java:1190)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.setParentModelProperties(RIBMultiChartModel.java:1474)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.getChildDataSet(RIBMultiChartModel.java:6299)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.access$2200(RIBMultiChartModel.java:58)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel$RIBMultiChartModelCallable.call(RIBMultiChartModel.java:6553)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel$RIBMultiChartModelCallable.call(RIBMultiChartModel.java:6413)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.api.invoke.MethodInvoker$CallableWrapper.call(MethodInvoker.java:544)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.util.concurrent.FutureTask.run(FutureTask.java:266)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.lang.Thread.run(Thread.java:748)
INFO   | jvm 1    | 2020/08/10 15:21:50 | INFO  | Model-Invoker-29         | 2020-08-10 15:21:50,496 | com.ca.im.portal.plugins.rib.models.RIBMultiChartModel
INFO   | jvm 1    | 2020/08/10 15:21:50 |       | Model 2000204_7: viewTree.render
INFO   | jvm 1    | 2020/08/10 15:21:50 | java.lang.NullPointerException
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.buildGlobalScaleMetricList(RIBMultiChartModel.java:1378)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.getMaximumDataPoint(RIBMultiChartModel.java:1300)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.setViewMaxMinThreshold(RIBMultiChartModel.java:1190)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.setParentModelProperties(RIBMultiChartModel.java:1474)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.getChildDataSet(RIBMultiChartModel.java:6299)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel.access$2200(RIBMultiChartModel.java:58)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel$RIBMultiChartModelCallable.call(RIBMultiChartModel.java:6553)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.plugins.rib.models.RIBMultiChartModel$RIBMultiChartModelCallable.call(RIBMultiChartModel.java:6413)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at com.ca.im.portal.api.invoke.MethodInvoker$CallableWrapper.call(MethodInvoker.java:544)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.util.concurrent.FutureTask.run(FutureTask.java:266)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
INFO   | jvm 1    | 2020/08/10 15:21:50 |       at java.lang.Thread.run(Thread.java:748)

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

Resolution

This is a known Issue is fixed in 20.2.2