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Local security service non-retryable error ERRORCODE=-4214, SQLSTATE=28000

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Article ID: 199255

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

After recycling WebViewer and logging into the admin console all servers show as green status. Logging into the application URL the following error is displayed
Errors: 
 Database connection can not be established. Contact your System Administrator.

The Server logs show:
Caused by: com.ibm.db2.jcc.am.SqlInvalidAuthorizationSpecException: Connection authorization failure occurred.  Reason: Local security service non-retryable error. ERRORCODE=-4214, SQLSTATE=28000 

Cause

SQL Server ERRORCODE=-4214,SQLSTATE=28000 means disabled or expired user id or wrong password or special characters in password.

Environment

Release : 14.0

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

SLQ Server

Resolution

This is a database error. Contact your Database Administrator. Web Viewer cannot run without access to the database.
According to IBM website, ERRORCODE=-4214,SQLSTATE=28000 means disabled or expired user id or wrong password or special characters in password.