Unable to assign Contract Parties to ACE1

Products

• CA Business Service Insight

Issue/Introduction

Product: CA Business Service Insight 8.3.5

A fresh installation on the new server (3 tier) and after the export -> import from the as-is production db and the execution of the migration scripts, we are facing an inability to switch to ACE1. The GUI seems to show that most of the contract parties are assigned to ACE2 with a few exceptions on ACE1 instance 0, however when we try to edit one to select ACE1, there is no such option. The chart to the right also seems to show a different allocation to each worker than what the "Instance" column suggests. All Oblicore services are up and running.

Here you can see the general status (Excluding the first 4 CPs, the rest all show "ACE2"):


And the edit screen:



As you can see, the drop down menu is grayed out (This screen is after trying to edit an ACE2 Contract Party).

Would a remote support session be possible? We need to switch to new infrastructure and this is blocking us.

Environment

Release : 8.35

Component : CA Business Service Insight

Resolution

The following procedure enables moving all system’s metrics from ACE2 engine to PSL Writer (i.e. ACE1).

1. Stop all ACE2 services (best disable them):

a. ‘Oblicore – ACE on JBOSS Application Server’
b. ‘Oblicore – ACETransition’
c. ‘Oblicore – PslWorkerXXX’ (XXX stands for any number) – Note that there might be multiple PSL Workers.

2. If there are any ‘Oblicore – PSLWriterXXX’ services running then stop them too.

3. Execute the following update command on the database: UPDATE T_GLOBAL_RULES SET PSL_INSTANCE_ID = 0 , ASSIGNED_PSL_INSTANCE_ID = null and commit it.

4. Execute ClearAllPSL_BSI8.sql (attached the code sample for your review) for clearing all PSL data, so that the engine will reload it all from scratch.
Note: Take precaution before using the below code and take measures for break situation. Run this on a TEST environment before implementing on PROD

declare
       slaName varchar2(200) := 'SLA_NAME';

begin
      
     for crs in (select unique rule_id rid from t_rules_time_units where rule_id in (select psl_rule_id from t_rules where global_rule_id in ( select global_rule_id from t_global_rules where sla_id in (select sla_id from t_slas where sla_name = slaName) )))
     
     loop

     update t_rules_time_units t 
     set t.last_complete_psl_record_date=null, 
         t.last_psl_record_date=null,
         t.last_psl_cycle_date=null, 
         t.first_complete_psl_record_date=null,
         t.first_complete_modify_date=null,
         t.last_rt_error_code=NULL,
         t.last_rt_error=null,
         t.min_time_new_raw_data=null,
         t.min_time_of_correction=null,
         t.min_time_not_used=null,
         t.min_time_of_exception=null,
         t.min_time_of_version=null,
         t.infra_proc_last_handled = to_date('02/01/1970', 'dd/mm/yyyy'),
         t.cancelled_agent_was_processed = 0
     where t.rule_id=crs.rid;
           
     update t_formulas t
     set t.last_infra_processor_date=null,
         t.initial_digest=null,
         t.prev_raw_data_id=null ,
         t.prev_cycle_time=to_date('02/01/1970', 'dd/mm/yyyy')
     where t.formula_id in (select r.formula_id from t_rules r where r.rule_id=crs.rid);
     
     delete from t_psl_corrections t 
     where t.rule_id=crs.rid;
     
     delete from t_psl_exceptions t
     where t.rule_id=crs.rid;
     
     delete from t_psl_0_year t
     where t.rule_id=crs.rid;
     
     delete from t_psl_0_quarter t
     where t.rule_id=crs.rid;
     
     delete from t_psl_0_month t
     where t.rule_id=crs.rid;
     
     delete from t_psl_0_week t
     where t.rule_id=crs.rid;
     
     delete from t_psl_0_day t
     where t.rule_id=crs.rid;
     
     delete from t_psl_0_hour t
     where t.rule_id=crs.rid;
     
     delete from t_psl_1_all t
     where t.rule_id=crs.rid;
     
     delete from t_rule_state_lines t
     where t.state_id in (select x.state_id from t_rule_states x where x.rule_id=crs.rid);
     
     delete from t_rule_states t
     where t.rule_id=crs.rid;
     
     delete from t_formula_events t 
     where t.formula_id in (select x.formula_id from t_rules x where x.rule_id=crs.rid);

     delete from t_formula_cluster_item_events t
     where t.formula_id in (select x.formula_id from t_rules x where x.rule_id=crs.rid);
     
     delete from t_formula_infrastruct_versions t 
     where t.formula_id in (select x.formula_id from t_rules x where x.rule_id=crs.rid);
     
     delete from t_slalom_outputs t
     where t.rule_id=crs.rid;

     delete from t_intermediate_data t  
     where t.metric_id=crs.rid;

     delete from t_formula_intermediate_events t
     where t.formula_id in (select x.formula_id from t_rules x where x.rule_id=crs.rid);

     delete from t_formula_metrics t
     where t.formula_id in (select x.formula_id from t_rules x where x.rule_id=crs.rid);

COMMIT;

     end loop;



exception when others then
rollback;

end;

5. This step causes all ACE2 data to be cleared out. Execute through SQL command window: EXEC prc_ace2_reload;

6. (optional) Execute on the database: truncate table t_log

7. (optional) To have all existing contract parties assigned to PSL Writer 0 execute on the database: update t_customer_psl_instances set psl_instance_id = 0 and commit it.
Now on the UI ‘Administration’ tab -> ‘ACE Management’ -> ‘ACE Instance Management’ -> the instance 0 will be shown for all existing contract parties.

8. (optional) To have ACE1 as the default engine, so that all new metrics will be assigned to ACE1: In the UI goto ‘Administration’ tab -> ‘Site Settings’ -> ‘Advanced’ -> ‘Configuration\ACE2’ folder -> ‘is ACE2 the default engine’ -> set to 0 (zero).

9. (optional) Using the UI (‘ACE Instance Management’ page) to distribute the contracts among the different PSL Writers.

10. Start all relevant PSL Writer services