What is the behavior when SPSS or SPE license expires?

Products

• Protection for SharePoint Servers
• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

What is the behavior when the license expires for Symantec Protection for Sharepoint Services (SPSS) or Symantec Protection Engine (SPE)?

Environment

SPSS6.x, SPE7.x or SPE 8.x

Resolution

Scans will still continue however SPE and SPSS will not update virus definitions or URL content even with the Intelligent Updater

Begin the renewal process for your SPE or SPSS license as there is no grace period. When the license expires, the following limitations occur:

1. URL filtering rulesets stop downloading
2. AntiVirus definitions stop downloading
3. AntiVirus scanning and content filtering continue to work, but use the latest downloaded definitions

You will need to renew your license to restore the product to full functionality.

Wait until the expiration date arrives, then insert the new license.

Additional Information

Renewing license for multiple years?
When you receive your new licenses, open the .slf files in notepad to check the start and end dates. If you renew for multiple years, wait until the expiration date, then insert only the license for the current year to avoid errors during insertion. Each time SPE prompts you to renew, wait until the expiration date, then insert the new license valid for the current year.

What happens if I insert a license before its Start Date?
See 172326