What is the behavior when SPE license expires?

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

What is the behavior when the license expires for Symantec Protection Engine (SPE)?

Environment

SPE 8.2.x or SPE 9.x

Resolution

Begin the renewal process for your SPE license as there is no grace period. When the license expires, the following limitations occur:

1. URL filtering rulesets stop downloading.
   
   
2. AntiVirus definitions stop downloading.
   
   
3. AntiVirus scanning and content filtering stop working.  This means that, when a scan request is submitted, the scanning engine will respond with the following:   Error: Symantec Protection Engine has no valid license.
   
   

You will need to renew your license to restore the product to full functionality.

 

Additional Information

What happens if I insert a license before its Start Date?
See 172326

Do SPE licenses include a grace period?
Symantec product licenses include a grace period of 0 days.

Will SPE detect the new license without restarting the service for SPE?
No. Restart the service for SPE.