HTTP Status 400 - Bad Request When adding a new dropdown property value in 17.2 RU 9

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Error appears when trying to create a new :

HTTP Status 400 – Bad Request
Type Exception Report

Message Invalid character found in the request target. The valid characters are defined in RFC 7230 and RFC 3986

Description The server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing).

Exception

java.lang.IllegalArgumentException: Invalid character found in the request target. The valid characters are defined in RFC 7230 and RFC 3986
 org.apache.coyote.http11.Http11InputBuffer.parseRequestLine(Http11InputBuffer.java:502)
 org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:502)
 org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
 org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
 org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1623)
 org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
 java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
 java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
 org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
 java.base/java.lang.Thread.run(Thread.java:834)
Note The full stack trace of the root cause is available in the server logs.

Steps to reproduce:
1. Administration > Service Desk > Request/Incidents/Problems > Areas > Click on Area
2. General > Properties > Add property or click on existing one
3. Edit > Click on Validation Rule to select > Create new > Set name > Validation Rule Type = dropdown
4. Click on Add property value > See error

 

Cause

Defect with 17.2 RU 9

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

T56H133 fix this issue. Please submit a ticket with support to get this fix.