Sysload: User cannot launch the Sysload Console

Products

• CA Automic Sysload

Issue/Introduction

A user is unable to launch the Sysload Console to connect to the Sysload Management Server.

If a Local Administrator starts a session on the Workstation, the Sysload Console can be launched.

Environment

Release : 6.0

Component : SYSLOAD

Subcomponent: Sysload Console (Sysload Analyst Rich Client)

Cause

Probably some Windows GPO are keeping the user from launching the Sysload Console

Resolution

Workaround:

Launch the Console as Administrator:

Solution:

Ask the Security / Windows Teams to check what GPO / privilege is missing to launch the Sysload Console as an administrator using different users (admin and Active Directory User).