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DC not completing upgrade after 20.2.2 upgrade

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Article ID: 199143

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We have 2  that simply wont upgrade to 20.2.2.They stay in a perpetual "upgrading" state and never complete. We need to get these back online. 

Data Collector stuck in "upgrading" state 

Data Collector Upgrade does not complete 

Data Collector not completing upgrade after 20.2.2 upgrade

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

Resolution

If this occurs run the Data Collector upgrade manually 

Upgrade data collector manually

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/upgrading/upgrade-the-data-collectors.html#concept.dita_afd939e87bb80d078cf974611d7c8d9acb489833_UpgradetheDataCollectorManually