ems probe fails to start

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

ems probe fails to start - either turns red or stays yellow.

Environment

Release: Any
Component: ems

Resolution

Follow the below steps:

- deactivate the ems probe
- rename the nimsoft\probes\service\ems\db folder (e.g. to db_old) and activate the ems probe
- delete the backup (db_old) once you have confirmed the probe has started successfully

Additional Information

In some cases, this may not resolve the issue.  In such cases, try:

- deactivate ems
- make a backup of the ems directory
- delete the probe from IM
- remove the ems directory
- deploy ems (latest version) to the primary hub
- activate ems