ems probe fails to start

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

ems probe fails to start - either turns red, or stays yellow.

Resolution

 Follow the below steps:-

== Deactivate the  ems probe

== Rename the nimsoft\probes\service\ems\db folder (e.g. to db_old) and activate the ems probe.

== Delete the backup (db_old) once you have confirmed the probe has started successfully.

 

Additional Information

In some cases, this does not resolve the issue.  In such cases, try:

- deactivate ems
- delete the /db folder as above
- redeploy ems from the Archive to the primary hub
- activate ems