Error Attempting to Access the ICA Console's REST API Documentation Page
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Error Attempting to Access the ICA Console's REST API Documentation Page


Article ID: 199083


Updated On:


Information Centric Analytics Data Loss Prevention Core Package


The Symantec Information Centric Analytics 6.5.4 Administration Guide directs users to access additional online help for the REST API via the link your_symantecICA/restapi (where your_symantec is the hostname of the user's ICA application). Accessing this page returns the following error:

Server Error in '/restapi' Application

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.


The JSON binding redirect in the web.config file for the restapi page was not updated with the 6.5.4 upgrade.


To update the web.config file for the restapi page, do the following:

  1. Login to the ICA application (IIS) server as a local administrator, or as a domain administrator with local administration privileges.
  2. In Windows Explorer, navigate to %systemdrive%\Program Files\Bay Dynamics\Risk Fabric Server Web\restapi\
  3. Open the file web.config with Notepad or a text editor of your choice.
  4. Locate the following section of code:
            <assemblyIdentity name="Newtonsoft.Json" culture="neutral" publicKeyToken="30ad4fe6b2a6aeed" />
            <bindingRedirect oldVersion="" newVersion="" />
  5. Change the code to this:
            <assemblyIdentity name="Newtonsoft.Json" publicKeyToken="30ad4fe6b2a6aeed" />
            <bindingRedirect oldVersion="" newVersion="" />
  6. Open the File menu and select Save