How do I know which connector is used to open a project (OWB or MSP)?

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Which connector is used to open a project (Open Workbench (OWB) or Microsoft Project (MSP)) if you have both installed on your client machine / workstation? 

Environment

Release : All Supported Releases

Component : CA PPM MICROSOFT PROJECT (MSP)

Resolution

Which connector is used to open a project is based on the Scheduler Format defined for the project in Clarity:

• In 15.7 and lower the Scheduler Format options available are:
  1. Open Workbench
  2. Microsoft Project
• Starting in 15.7.1, the Scheduler Format options available are:
  1. Open Workbench
  2. Microsoft Project Bidirectional
     • This is the option that is available in all lower versions as Microsoft Project
     • If you are upgrading from an earlier release all projects that had a scheduler format of Microsoft Project will show this
  3. Microsoft Project Lightweight (New in 15.7.1)
  4. Microsoft One way (New in 15.7.1)
• To check/change the Scheduler format for a project, see KB: 51879

Additional Information

• Clarity and MSP integration known defects - Support Technical Document Index (KB: 15956)

• Clarity and MSP integration - List of knowledge documents (KB: 71385)

• List of Clarity KB articles related to issues opening projects in MSP  (KB: 138671)

• See KB: 141061 for tips on how to optimize use of Self Service for Clarity