Upgrade patch request for GCP SaaS Clarity

Products

• Clarity PPM SaaS

Issue/Introduction

How do we upgrade an environment (such as dev, or prod) to the latest patch for GCP? 

(Example, we would like to upgrade to patch 16.x.x.x)

Environment

Release : All Supported Releases

Component : Clarity Upgrades

Resolution

• For GCP, each patch is reviewed by Service Management and a determination is made whether the patch will be applied to all GCP environments
• It is possible that some patches may not be installed and this is expected
• Once a determination is made that a patch will be installed, you will be notified once it's scheduled for your environment. You will receive an email notification specifically for your environments
• We do not recommend raising a Support case with request for a specific patch to be applied, as patches will not be applied on a "as requested" basis
• Patches will only be applied after the determination is made, by the SAAS Operations team, to apply the patch
• The only exception are specific patches for business impacting defects for which there is an existing Support cases and request from Support going through Support / Engineering / Service Management Approval