Upgrade patch request for GCP SaaS Clarity
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Upgrade patch request for GCP SaaS Clarity

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Article ID: 199070

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

How do we upgrade an environment (such as dev, or prod) to the latest patch for GCP? 
(Example, we would like to upgrade to patch 16.x.x.x)

Environment

Release : All Supported Releases

Component : Clarity Upgrades

Resolution

  • For GCP, each patch is reviewed by Service Management and a determination is made whether the patch will be applied to all GCP environments
  • It is possible that some patches may not be installed and this is expected
  • Once a determination is made that a patch will be installed, you will be notified once it's scheduled for your environment. You will receive an email notification specifically for your environments
  • We do not recommend raising a Support case with request for a specific patch to be applied, as patches will not be applied on a "as requested" basis
  • Patches will only be applied after the determination is made, by the SAAS Operations team, to apply the patch
  • The only exception are specific patches for business impacting defects for which there is an existing Support cases and request from Support going through Support / Engineering / Service Management Approval