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Upgrade patch request for GCP SaaS Clarity

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Article ID: 199070

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

How do we upgrade an environment (such as dev, or prod) to the latest patch for GCP? 
(Example, we would like to upgrade to patch 15.8.1.1)

Environment

Release : All Supported Releases

Component : Clarity Upgrades

Resolution

  • For GCP, each patch is reviewed and a determination is made whether the patch will be applied to all GCP environments. It is possible that some patches may not be installed.
  • Once a determination is made that a patch will be installed, you will be notified once it's scheduled for your environment.

There is no need to request for the patch to be applied, as patches will not be applied on a "as requested" basis. They will only be applied after the determination is made, by the SAAS Operations team, to apply the patch.