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Performance Management Vertica database fails to start with SSH errors

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Article ID: 199053

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

The Performance Management Vertica database cluster servers were upgraded to a newer RedHat Kernel version.

After this the Vertica Data Repository database fails to start. It shows the following errors when attempting to start it via the adminTools UI on Node0001.

*** Starting database: <DBName>***
* Database config synchronization step failed. Please check logs *
Could not login with SSH to host <Node2_NameOrIP>
Could not login with SSH to host <Node3_NameOrIP>
        Starting nodes:
                v_drdata_node0001 (<Node1_NameOrIP>)
                v_drdata_node0002 (<Node2_NameOrIP>) ***UNAVAILABLE***
                v_drdata_node0003 (<Node3_NameOrIP>) ***UNAVAILABLE***
The cluster is partitioned with 10.186.192.119, 10.186.192.120 down.  Over half (2/3) of the nodes must be available.
Database start up failed.  Cluster partitioned.
Press RETURN to continue

Cause

The OS level database administrator user, normally dradmin, has an expired password.

Environment

All supported Performance Management releases

Resolution

Reset the dradmin OS user password