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Spectrum not generating alarms from CAPM threshold events

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Article ID: 199046

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum not generating alarms from CAPM threshold events

Cause

The root cause of the error may be hostname resolution from the Spectrum system(s) to the CAPM system.

Check the $SPECROOT/tomcat/logs/catalina.out (Linux) or stdout.log (Windows) file for errors similar to the following:

<Spectrum Hostname>(0x6000000)) Failed to retrieve events:
Caused by: org.apache.axis2.AxisFault: <CAPM HostName>
Caused by: java.net.UnknownHostException: <CAPM HostName>

Environment

Release : Any

Component : Spectrum Integrations

Resolution

Ensure proper hostname resolution between the Spectrum systems and the CAPM system.