Spectrum not generating alarms from CAPM threshold events

Products

• Spectrum
• Network Observability

Issue/Introduction

Spectrum not generating alarms from CAPM threshold events

The following error was logged in the Spectrum Tomcat log file (catalina.out or stdout.log)

Mar 24, 2022 17:42:35.539 (PoolThread-2: GlobalPool => NPCEventManagerWebserviceURLPoller) (NetqosEventLog) - (ERROR) - Unable to contact Event Manager - stopping all polling.

Environment

Release : Any

Component : Spectrum Integrations

Cause

The root cause of the error may be hostname resolution from the Spectrum system(s) to the CAPM system.

Check the $SPECROOT/tomcat/logs/catalina.out (Linux) or stdout.log (Windows) file for errors similar to the following:

<Spectrum Hostname>(0x6000000)) Failed to retrieve events:
Caused by: org.apache.axis2.AxisFault: <CAPM HostName>
Caused by: java.net.UnknownHostException: <CAPM HostName>

 

Resolution

Ensure proper hostname resolution between the Spectrum systems and the CAPM system.