Spectrum not generating alarms from CAPM threshold events
The following error was logged in the Spectrum Tomcat log file (catalina.out or stdout.log)
Mar 24, 2022 17:42:35.539 (PoolThread-2: GlobalPool => NPCEventManagerWebserviceURLPoller) (NetqosEventLog) - (ERROR) - Unable to contact Event Manager - stopping all polling.
Release : Any
Component : Spectrum Integrations
The root cause of the error may be hostname resolution from the Spectrum system(s) to the CAPM system.
Check the $SPECROOT/tomcat/logs/catalina.out (Linux) or stdout.log (Windows) file for errors similar to the following:
<Spectrum Hostname>(0x6000000)) Failed to retrieve events:
Caused by: org.apache.axis2.AxisFault: <CAPM HostName>
Caused by: java.net.UnknownHostException: <CAPM HostName>
Ensure proper hostname resolution between the Spectrum systems and the CAPM system.