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After upgrade from 8.51 to 9.02 to 20.10 CABI (ver 4.20) fails to work correctly

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Article ID: 199045

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Among the top issues:

- Infinite spinning circle of dots when trying to use CABI portlet

- When logging directly into CABI server, about half of the clickable links will result in returning to the login screen. For instance, one can select "Add a new Domain" and the page will paint to provide the starting domain information. Select valid entries and choose the "Create with Domain Designer…" link and you'll get that wizard displayed. Choose a couple tables and move to the "derrived tables" tab and that paints fine. Move to the next tab - Joins - and the main login screen is displayed.

- When logging into the CABI server, the main web page is mostly blank - sometimes the list of view/edit icons is displayed but most of the time the field is a blank white. The tool bar icons across the top are there and clicking on some of them - like library - will display data but clicking the home icon takes one back to the login page.


Environment

Release : 20.1

Component : UIM - CABI with HTTPS enabled

Resolution

These issues were resolved after replacing the self-signed certificate with a valid Authority-signed certificate on the CABI wasp.

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