NFA Reaper service fails to start

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

After upgrading Harvester version 10.0.2, the reaper service fails to start

Event Viewer shows errors faults of the nfrtreaper.exe.

Attempting to start the service manually yields Error 1053.

When trying to run the nfrtreaper.exe file from the commandline, we get the following error message:

However, this file exists in the NFA\Netflow\bin directory.

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Cause

The system path doesn't include this bin directory so the service isn't able to load the required dll files.

Resolution

Add <InstallFolder>\NFA\Netflow\bin to the system path and then restart the Reaper service.