GRLoader does not load contact attributes including commas

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Using GRLoader we try to load the  Configuration Item field called "support_contact1_uuid".

When the contact Last name include the character comma (,) , it is returned an error and the Configuration Item is not updated.

Steps to reproduce:

Try to load with grloader following imput file 

<?xml version="1.0" standalone="yes"?>
<GRLoader>
<ci>
<id>0F342741D0F9104BBC2A62C22319206C</id>
<support_contact1_uuid>mylastname,nnn</support_contact1_uuid>
/ci>
</GRLoader>

The warning returned is:

<!--WARNING: Unable to find unique cnt.combo_name=(mylastname,nnn). -->

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Cause

Due the comma character grloader utility is searching the contact considering that we have informed the contact combo_name.

Resolution

Please make the grloader input file as below and it works.

<?xml version="1.0" standalone="yes"?>
 <GRLoader> 
 <ci> 
 <id>0F342741D0F9104BBC2A62C22319206C</id> 
 <support_contact1_uuid lookup="last_name">mylastname,nnn</support_contact1_uuid> 
 </ci> 
</GRLoader>