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GCP Migration - Duplicate reports being delivered

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Article ID: 199006

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Product: Clarity PPM
Keywords: GCP; migration; jaspersoft; reports; scheduled

After our Production system is migrated to GCP, we notice that the end users are getting duplicate reports. One with From Address as "[email protected]", and another with From Address as "[email protected]". What should be done to stop these duplicate reports?

Environment

Version: 15.8.1
Platform: GCP

Resolution

1. Inform the end users to only rely on the email with From Address "[email protected]"
2. Raise a ticket with Support, to have this issue addressed for a permanent resolution.