PAM-UI-1003: Unauthorized

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Getting "PAM-UI-1003: Unauthorized" error on PAM GUI.

Cause

PAM uses PHPSESSID cookie for session management.

PAM User's PHPSESSID cookie value gets stored in an internal mysql table which will display user session at "Sessions -> Manage Sessions".

When a user session gets timed out or logout, the record will be removed.

If a request is received with a PHPSESSID cookie that is not present in the table then this error will be displayed.

Resolution

User session has been terminated or did not exist.

Ideally the "Timeout Warning" and "PAM-CMN-009: Your login has timed out." window should popup but this is not always the case.

PAM User simply need to re-login as previous session has been terminated.