[PAM] PAM-UI-1003: Unauthorized

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Getting "PAM-UI-1003: Unauthorized" error on PAM GUI.

Environment

Release : ANY

Component : PRIVILEGED ACCESS MANAGEMENT

Cause

PAM uses PHPSESSID cookie for session management.

PAM User's PHPSESSID cookie value gets stored in the uag.session.sess_id table which will display user session at "Sessions -> Manage Sessions".

When a user session gets timed out or logout, the record will be removed.

If a request is received with a PHPSESSID cookie that is not present in the "uag.session.sess_id" table then this error will be displayed.

 

Resolution

User session has been terminated or did not exist.

Ideally the "Timeout Warning" and "PAM-CMN-009: Your login has timed out." window should popup but this is not always the case.

PAM User simply need to re-login as previous session has been terminated.