12.1 Web Viewer - Error: Existing credentials are not valid, please enter new credentials

Products

• Output Management Web Viewer

Issue/Introduction

A new user that was able to log on successfully, but when he goes to advanced search gets a userid/password popup to re authenticate.  when he fills it in he gets a message:
Error: Existing credentials are not valid, please enter new credentials ...

He had been logged on to DOCVIEW, but closed that, and still gets the error.

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Dispatch 11.7

Top Secret

Cause

This was caused by not signing off from one access method before going on to a different one.

Resolution

This was caused by not signing off from one access method before going on to a different one. The problem was resolved when signing off.