search cancel

How to change the "Reset Password" URL Action for Virtual Analyst


Article ID: 198975


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


When using the Virtual Analyst chat and entering "Reset Password", the link provided is taking me to  How can this URL be changed?



Service Management 17.3 - Virtual Analyst

All Supported Operating Systems


Perform the following on the xFlow server:

1. Navigate to xFlow Home>/APPS/Services/collabmicroservice-/conf directory

2.  Open the 'messages.en-US' file with a text editor

3.  Near the bottom of the file, modify the following three lines to include the required URL

BCF0032 = Click on this link to reset your password  

BCF0033 = Goto this page to reset your password   Reset password

BCF0034 = Reset your password here   Password reset

4.  Save changes to the file

5.  Restart xFlow service

6.  Clear web browser cache

Additional Information