How to change the "Reset Password" URL Action for Virtual Analyst

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When using the Virtual Analyst chat and entering "Reset Password", the link provided is taking me to http://mycompany.com/passwordResetUrl.  How can this URL be changed?

 

Environment

Service Management 17.3 - Virtual Analyst

All Supported Operating Systems

Resolution

Perform the following on the xFlow server:

1. Navigate to xFlow Home>/APPS/Services/collabmicroservice-/conf directory

2.  Open the 'messages.en-US' file with a text editor

3.  Near the bottom of the file, modify the following three lines to include the required URL

BCF0032 = Click on this link to reset your password  

BCF0033 = Goto this page to reset your password   Reset password

BCF0034 = Reset your password here   Password reset

4.  Save changes to the file

5.  Restart xFlow service

6.  Clear web browser cache

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/Implementing-Clarity-Service-Management-Virtual-Analyst-Bot/Configure-the-Virtual-Analyst-Service-Bot-in-Service-Desk-Manager/Customize-the-Virtual-Analyst-Responses.html