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ERROR: pncClassSetup->DeInstall(): 0x80071a90 when uninstalling firewall

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Article ID: 198972

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Unable to uninstall Symantec Endpoint Protection (SEP) client or the teefer firewall component without rollback and error.

Environment

  • Windows 10 1709

Resolution

This is not a SEP issue.  Suggestion is to reach out to Microsoft to see if they have a fix or if this is a known issue.  The Teefer uninstall is handled by Windows OS using INetCfgClassSetup windows interface to uninstall the teefer driver.  SEP only calls this interface and the rest of the install or uninstall is carried out by Windows.  Broadcom Symantec have no control over the operation once invoked.  The procmon logs an exception during the operation with the MS dll file.

NetSetupApi.dll	wil::StoredFailureInfo::SetFailureInfo	0x7fffeee397d4	C:\Windows\System32\NetSetupApi.dll
11	NetSetupApi.dll	wil::ResultException::ResultException + 0xb7	0x7fffeee3af13	C:\Windows\System32\NetSetupApi.dll
12	NetSetupApi.dll	HResultException::HResultException + 0x12	0x7fffeee3ae02	C:\Windows\System32\NetSetupApi.dll
13	NetSetupApi.dll	<lambda_09868e96808a4ba772f5abc0828c32ac>::operator() + 0x68	0x7fffeee3b050	C:\Windows\System32\NetSetupApi.dll
14	NetSetupApi.dll	NetSetupExecuteInRpc<<lambda_09868e96808a4ba772f5abc0828c32ac> > + 0x18	0x7fffeee3a96c	C:\Windows\System32\NetSetupApi.dll
15	NetSetupApi.dll	NetSetupExecuteInFrame<<lambda_77fae137340ecf4d416294e53d0e1029> > + 0x22	0x7fffeee3c02a	C:\Windows\System32\NetSetupApi.dll
16	NetSetupApi.dll	NetSetupCommit + 0x27	0x7fffeee3ead7	C:\Windows\System32\NetSetupApi.dll
17	NetSetupShim.dll	NetSetup2::details::TransactionBase::Commit + 0x10	0x7fffeed9dbc8	C:\Windows\System32\NetSetupShim.dll
18	NetSetupShim.dll	<lambda_b7c3c4e804a1e0d9d3faf5cee11cfebe>::operator() + 0x308	0x7fffeed6a63c	C:\Windows\System32\NetSetupShim.dll
19	NetSetupShim.dll	NetSetupExecuteInFrameReturnHResult<<lambda_b7c3c4e804a1e0d9d3faf5cee11cfebe> > + 0x12	0x7fffeed694ba	C:\Windows\System32\NetSetupShim.dll
20	NetSetupShim.dll	NetCfgClass::DeInstall + 0x68	0x7fffeed77288	C:\Windows\System32\NetSetupShim.dll

 

Additional Information

>>> [SetupUninstallOEMInf - oem52.inf] 
>>> Section start 2020/09/08 11:27:37.754 cmd: "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.1031.0100.105\Bin64\installTeefer.exe" -u -l 2 -s "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.2.1031.0100.105\Bin64\TeeferWin8" inf: Flags: 0x00000001 inf: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\teefer.inf_amd64_ae9ada4ffc411b6a\teefer.inf sto: \{Setup Delete Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\teefer.inf_amd64_ae9ada4ffc411b6a\teefer.inf} 11:27:38.001 pol: \{Driver package policy check} 11:27:42.285 pol: \{Driver package policy check - exit(0x00000000)} 11:27:42.305 sto: \{Unstage Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\teefer.inf_amd64_ae9ada4ffc411b6a\teefer.inf} 11:27:42.331 sto: \{DRIVERSTORE DELETE BEGIN} 11:27:42.343 sto: \{DRIVERSTORE DELETE BEGIN: exit(0x00000000)} 11:27:42.418 idb: \{Unpublish Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\teefer.inf_amd64_ae9ada4ffc411b6a\teefer.inf} 11:27:42.459 idb: Clearing active driver package 'teefer.inf_amd64_ae9ada4ffc411b6a'. cpy: Unpublished 'oem52.inf'. idb: Deindexed 2 device IDs for 'teefer.inf_amd64_ae9ada4ffc411b6a'. sto: Flushed driver database node 'DRIVERS'. Time = 16 ms sto: Flushed driver database node 'SYSTEM'. Time = 47 ms idb: \{Unpublish Driver Package: exit(0x00000000)} 11:27:42.602 idb: \{Unregister Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\teefer.inf_amd64_ae9ada4ffc411b6a\teefer.inf} 11:27:42.653 idb: Unregistered driver package 'teefer.inf_amd64_ae9ada4ffc411b6a' from 'oem52.inf'. idb: Deleted driver package object 'teefer.inf_amd64_ae9ada4ffc411b6a' from DRIVERS database node. idb: Deleted driver INF file object 'oem52.inf' from DRIVERS database node. idb: \{Unregister Driver Package: exit(0x00000000)} 11:27:42.662 cpy: \{Delete Directory: C:\WINDOWS\System32\DriverStore\FileRepository\teefer.inf_amd64_ae9ada4ffc411b6a} 11:27:42.664 cpy: \{Delete Directory: exit(0x00000000)} 11:27:42.675 sto: \{DRIVERSTORE DELETE END} 11:27:42.677 sig: Uninstalled catalog 'oem52.cat'. sto: \{DRIVERSTORE DELETE END: exit(0x00000000)} 11:27:43.671 sto: \{Unstage Driver Package: exit(0x00000000)} 11:27:43.672 sto: \{Setup Delete Driver Package - exit (0x00000000)} 11:27:45.095 <<< Section end 2020/09/08 11:27:45.155 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{36DB47EC-66B5-4F91-BD75-23DABD6C6942}] >>> Section start 2020/09/08 11:27:43.465 cmd: C:\WINDOWS\System32\spoolsv.exe <<< Section end 2020/09/08 11:27:43.555 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{9B857F5A-0162-4C2A-BF54-58D44CF4E581}] >>> Section start 2020/09/08 11:27:44.659 cmd: C:\WINDOWS\System32\spoolsv.exe ! dvi: Access denied from Query and Remove <<< Section end 2020/09/08 11:27:44.759 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{1EAF4118-D3FB-436A-9B5F-CE5B5A08E395}] >>> Section start 2020/09/08 11:27:48.856 cmd: C:\WINDOWS\System32\spoolsv.exe <<< Section end 2020/09/08 11:27:49.024 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{7076CB55-6E71-4F6D-866F-5B9962E8F055}] >>> Section start 2020/09/08 11:27:52.569 cmd: C:\WINDOWS\System32\spoolsv.exe <<< Section end 2020/09/08 11:27:52.691 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{E4239149-9816-414D-8CE0-F08E6BEE9695}] >>> Section start 2020/09/08 11:27:53.585 cmd: C:\WINDOWS\System32\spoolsv.exe ! dvi: Access denied from Query and Remove <<< Section end 2020/09/08 11:27:53.796 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{8BB0CB93-5514-4E37-A147-039C2B7DEE2D}] >>> Section start 2020/09/08 11:27:54.420 cmd: C:\WINDOWS\System32\spoolsv.exe <<< Section end 2020/09/08 11:27:54.650 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{C982411D-1E6F-4AD6-99E1-9F1263881A0C}] >>> Section start 2020/09/08 11:27:59.056 cmd: C:\WINDOWS\System32\spoolsv.exe <<< Section end 2020/09/08 11:27:59.180 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{691AF9B7-2B21-4036-AAC9-14B118606C29}] >>> Section start 2020/09/08 11:27:59.726 cmd: C:\WINDOWS\System32\spoolsv.exe ! dvi: Access denied from Query and Remove <<< Section end 2020/09/08 11:27:59.803 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{52C3DE85-B3EA-4FC2-A25F-B82C45970EFB}] >>> Section start 2020/09/08 11:28:00.055 cmd: C:\WINDOWS\System32\spoolsv.exe ! dvi: Access denied from Query and Remove <<< Section end 2020/09/08 11:28:00.276 <<< [Exit status: SUCCESS] >>> [Delete Device - SWD\PRINTENUM\\{48541172-4228-4DFA-A1BF-12D1AACC970B}] >>> Section start 2020/09/08 11:28:00.586 cmd: C:\WINDOWS\System32\spoolsv.exe ! dvi: Access denied from Query and Remove <<< Section end 2020/09/08 11:28:00.683 <<< [Exit status: SUCCESS]