Spectrum connector is getting "error getting probable cause text for 0x????? " error for alert Summary

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

The Spectrum connector is displaying "error getting probable cause" message for alarms in the SOI console. 

 

The following messages can be seen in the Spectrum connector log file:

\Program Files (x86)\CA\SOI\log\SpectrumIM_Connector_spectross01.log
-------------------------------------------------------------------------------------------
https://Servername.example.net:8443/spectrum/event-config/do/eventFormat?format=text&event=4294049797
java.lang.IllegalArgumentException: no SSLSocketFactory specified
 at javax.net.ssl.HttpsURLConnection.setSSLSocketFactory(HttpsURLConnection.java:357)
 at com.ca.usm.ucf.spectrum.security.SSLAuthenticator.getSSLConnection(SSLAuthenticator.java:116)

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Release 2.0.0.259

Cause

 

The keystore_password and the password needed to be reset in the SPECTRUM connector configuration file. 

 

Resolution

Reset the user password and the keystore password in the SOI Spectrum connector config file and restart the SOI connector. 

\Program Files (x86)\CA\SOI\resources\Configurations\spectrumim_xxxxxxxxxxxx_xxxxxxxxxxx.xml

 

To generate encrypted password strings the  utility can be used

\Program Files (x86)\CA\SOI\Tools\EncryptSAMCreds.bat

 

Update the Spectrum Connector configuration with the encrypted password strings for the keystore_password and the oneclick password.