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Clarity PPM: Error - Invalid or no object data found

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Article ID: 198961

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

STR:

1.Open a Resource.

2.Go to Allocations Tab.

3.Click on a project.

4. Project will open as a Popup. Click on Audit Trail. No error will display here.

5. In the Subobjects dropdown, select “Team”. Click Filter.

Actual Results: Error: Invalid or no object data found

FATAL 2020-09-02 11:36:34,258 [http-nio-8082-exec-458] union.persistence (clarity:[email protected]:xxxx_xxxxxxxx:PPM_REST_API) 
java.sql.SQLClientInfoException: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-04031: unable to allocate 40 bytes of shared memory ("shared pool","BEGIN DBMS_SESSION.SET_IDENT...","SQLP","tmp")

 at com.ca.clarity.jdbc.oraclebase.ddai.a(Unknown Source)
 at com.ca.clarity.jdbc.oraclebase.ddai.setClientInfo(Unknown Source)
 at com.ca.clarity.jdbc.oraclebase.ddai.setClientInfo(Unknown Source)
 at jdk.internal.reflect.GeneratedMethodAccessor97.invoke(Unknown Source)
 at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 at java.base/java.lang.reflect.Method.invoke(Method.java:566)

 

Environment

Release : 15.7.1

Component : CA PPM SAAS APPLICATION

Resolution

This is an Oracle error/issue which will need to be investigated by Oracle Support/Customer DBA team.