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REST API Return Internal error

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Article ID: 198959

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction


Getting "Internal error" when using SOI Rest UI to get list of CIs

REST GET "https://${GUI_IP}:7403/rest/repositoryCI?connectorId=${i}&size=20000" 


Extract all items 
<?xml version="1.0" encoding="UTF-8"?>
<feed xmlns="http://www.w3.org/2005/Atom">  
<title>Internal error</title>  
<author>    
<name>CA SOI</name>  
</author>  
<subtitle>Internal error</subtitle>  
<generator version="4.2.0.473.20190802" />  
<updated>2020-07-01T13:09:01Z</updated>
</feed>

REST GET "https://${GUI_IP}:7403/rest/connector?includeDetails=NONE"
Extract all datasources 

For each datasources

REST GET "https://${GUI_IP}:7403/rest/repositoryCI?connectorId=${datasource_id}&size=20000"

Extract all items 
<?xml version="1.0" encoding="UTF-8"?> <feed xmlns="http://www.w3.org/2005/Atom">  
<title>Internal error</title>  
<author>    
<name>CA SOI</name>  
</author>  
<subtitle>Internal error</subtitle>   <generator version="4.2.0.473.20190802" />  
<updated>2020-07-01T13:09:01Z</updated>
</feed>

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Provided customer with a new soi.ui.access-layer-samui-4.2.0.jar file.

Fix should be included in the next official monthly patch.