Jasper Jarvis connectivity failed:  I/O error on POST request for "https://<JARVISSERVER:8443/ingestion" in EventForwarder.log

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Article ID: 198915

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM)

Issue/Introduction

 I/O error on POST request for "https://<JARVISSERVER:8443/ingestion" in EventForwarder.log

Environment

Release : 14.0

Component : CA ControlMinder

Resolution

The jarvis certificate is not available.

Either the keystore does not have it, in which case it needs to be imported to the keystore, or EventForwarder is using the wrong install of java.

On linux, you can edit <pathto>/AccessControlServer/Services/EventForwarder/bin/EventForwarder.sh and add JAVA_HOME and PATH before the java command. For example:

export JAVA_HOME=/usr/java/jdk1.8.0_101
export PATH=
/usr/java/jdk1.8.0_101/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/opt/CA/SharedComponents/bin:/opt/CA/SharedComponents/ccs/cam/bin
java -cp ../../lib/*:../lib/EventForwarder-0.1-SNAPSHOT.jar com.ca.ppm.eventForwarder.core.EventForwarder > /dev/null 2>&1