ASYNC Operator for assignPendingAction remains in Waiting status in Process Automation Manager (PAM)

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Article ID: 198911

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Updated On:

Products

CA Service Catalog

Issue/Introduction

When using the ASYNC Operator for assignPendingAction in Process Automation Manager (PAM), the process keeps in Waiting status and does not progress. This behavior does not occur when using SYNC Operator.

Cause

This is by design

Environment

Release : 17.1

Component : CA SERVICE CATALOG

Resolution

It is expected for ASYNC Operator for assignPendingAction to stay in Waiting Status until th Service Catalog request is approved / rejected.