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CAPC processes are not starting after upgrade capc to 20.2.1.213

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Article ID: 198834

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

After upgrading to 20.2 CAPC sso service will not start
Only mysql service is running.

When we try to start sso we see this error:
Reading file /etc/systemd/system/caperfcenter_sso.service
Job for caperfcenter_sso.service failed because the control process exited with error code. See "systemctl status caperfcenter_sso.service" and "journalctl -xe" for details.
Failed to start service caperfcenter_sso

When we run journalctl -xe, we see this:
Sep 04 05:24:53 HOST polkitd[1267]: Unregistered Authentication Agent for unix-process:31672:9423250 (system bu

 

Cause

This error means that the service was not properly registered to systemd during the install or upgrade.

Environment

Dx NetOps Performance Management 20.2

Resolution

Re-register the services: 

/opt/CA/PerformanceCenter/sso/bin/caperfcenter_sso remove
/opt/CA/PerformanceCenter/sso/bin/caperfcenter_sso install
Then try to start just the sso service.

/opt/CA/PerformanceCenter/sso/bin/caperfcenter_sso start

If it works, repeat the process for the other 3 services.
/opt/CA/PerformanceCenter/EM/bin/caperfcenter_eventmanager remove
/opt/CA/PerformanceCenter/EM/bin/caperfcenter_eventmanager install
..
/opt/CA/PerformanceCenter/DM/bin/caperfcenter_devicemanager remove
/opt/CA/PerformanceCenter/DM/bin/caperfcenter_ devicemanager install
..
/opt/CA/PerformanceCenter/PC/bin/caperfcenter_console remove
/opt/CA/PerformanceCenter/PC/bin/caperfcenter_console install

Additional Information

Correct start order for your CAPM services:

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=32043