UIM Server 20.1.0 Database Configuration - Installation Step Not Responding

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Article ID: 198794

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

This article provides a workaround for an issue where the UIM Server 20.1.0 Database Configuration Step stops responding during the UIM installer / upgrade process.
This is caused by Windows Authentication configuration issues.
To workaround this issue, install the product using SA and then switch to Windows Authentication after completion. 

Environment

Release : 20.1

Component : UIM - INSTALL

Resolution

1. Install the product using the SA database account (MSSQL Server). 

2. On the UIM Primary Hub: 

- Change Nimsoft Robot Watcher service's Log on to the Windows/domain user
- Restart Nimsoft Robot Watcher service
- Open data_engine probe and add "Integrated Security=SSPI" to Parameters, so it will look like following:

Network Library=dbmssocn;Language=us_english;Integrated Security=SSPI

- Restart data_engine probe
- Verify from logs and Status section of the probe that data_engine is connected to database and working correctly

3. On the UMP and CABI Server Robots: 

- Change Nimsoft Robot Watcher service's Log on to the Windows/domain user
- Restart Nimsoft Robot Watcher service
- Verify wasp probes start (green status with PORT and PID)

UNIFIED INFRASTRUCTURE MANAGEMENT - 20.1 - Requirements for Windows Authentication - https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-1/installing/pre-installation-planning/install-and-configure-your-database-software/microsoft-sql-server.html#concept.dita_83d1dcc7b2f3d10a611ea4f413d4eef6b43374eb_RequirementsforWindowsAuthentication

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