SEP clients takes more than expected time in switching to proper location (Default) when connecting through Cisco VPN.

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Article ID: 198791

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Updated On:

Products

Endpoint Protection

Issue/Introduction

SEP clients not switching to proper location (Default) when connecting through Cisco VPN.

It takes approximately same time as mentioned in DNS Query Loop in time. If DNS Query Loop in time = 30 minutes, it takes 30 minutes to switch the location.

This observation is not consistent, means not seen in all clients or some clients take less that the time configured in DNS Query loop in (however, more that expected, may be 5 minutes or 20 minutes etc).

Cause

Cisco VPN has several seconds delay from adding IP address to ready.

If SEP send reverse DNS query during that time period, the DNS query will fail, and SEP fail to switch the location.

Environment

SEP : 14.2 RU2 MP1

OS : Windows 10 Enterprise 64-bit

Resolution

This issue is fixed in Symantec Endpoint Protection (SEP) 14.3 RU1. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.

Additional Information

ESCRT-4076