UMA Agent Mount Agent console hangs and does not list all Agents

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• CA Application Performance Management (APM / Wily / Introscope)
• INTROSCOPE
• DX Application Performance Management

Issue/Introduction

Introscope Workstation 10.7.0197 Standalone client hangs while loading agents in the Mount Agent window

Cause

JVM Heap and JDK vendor 

Environment

Release : 10.7.0

Component : APM Agents

Resolution

Increased heap in the IntroscopeWorkstation.lax file and also used a different JVM.