Cannot see Applications in Automation Studio

Products

• CA Release Automation - Release Operations Center (Nolio)
• CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

When trying to open Automation Studio, The Design tab shows "Loading ..." where applications are usually shown.

This happens along with a message on the right side saying "You have no permissions for current application."

It never loads with a list of Applications. It just stays like this even though I am assigned the superuser role. 

 

 

Cause

It is believed that this problem is related to having seen/used Automation Studio from a newer version. 

Environment

Release : 6.6

Component : CA RELEASE AUTOMATION RELEASE OPERATIONS CENTER

Resolution

All of these steps must be done. Doing a partial set is not sufficient. 

1. Close all open instances of Automation Studio.
2. From a command prompt run: javaws -uninstall
3. Open windows explorer and delete the C:\Users\<yourUserId>\.nolio folder.