Task Server is installed on the Symantec Management Platform server (SMP) and also on other Site Servers in the environment. Some agents are on the Corporate LAN and also connecting in through Cloud Enabled Management (CEM) however no Client Task Agents are able to register with a Site Server for Task Services. Client Task Agents are only registering to the SMP, and where CEM agents are not able to register to the SMP for Task Services, they are remaining disconnected while in CEM Mode.
This environment has some CEM enabled clients, and also clients on the corporate LAN. All systems could not register with any Site Servers, only the SMP when not in CEM mode.
8.5 upgrade to latest RU
The following Warnings are seen in the Agent Logs:
Task Server Connection: Failed to establish persistent connection to TS at 'https://ServerName:443/Altiris/WebSockets', error: Catastrophic failure (0x8000FFFF)
Host: ServerName:4726
Path: /Altiris/ClientTaskServer/Register.aspx
Connection Id: 3687.5816
Communication profile Id: {4E720A82-E554-4D3C-A824-0E0F3A584206}
Throttling: 0 0 0
Error type: SMP Server error
Error code: The server is currently paused (0x8004200E)
Error note: HTTP Status 200: 200 OK
Server HTTPS connection info:
Server certificate:
Serial number: <many digits>
Thumbprint: <many digits>
Cryptographic protocol: TLS 1.2
Cipher suite: TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
Cipher algorithm: AES
Cipher key length: 256
Hash algorithm:
Hash length: 0
Key exchange algorithm: ECDH
Key length: 384
Task Server Connection: Failed to request 'https://ServerName:443/Altiris/ClientTaskServer/Register.aspx?lastResort=true&resTypeGuid={2C3CB3BB-FEE9-48DF-804F-90856198B600}&sysType=Win64&version=8.5.5713&resourceGuid=023f6a28-66e1-42f3-91ee-894f3c6af0f3&crc=0008000500001651', error: The server is currently paused (0x8004200E)
Task Server Connection: Failed to register on a Task Server from server list, error: The server is currently paused (0x8004200E)
Task Server Connection: Failed to refresh server list or register, error: The server is currently paused (0x8004200E)
Task Services were uninstalled from the SMP and then reinstalled. The agents were then able to register with any Site Server through CEM or Corporate LAN.
To uninstall Task Services on the SMP do the following: