Product: Service Catalog 17.2
"Service Catalog Request status change history and audit trail are empty even though policy is evaluated and status is Pending approval"
On Service Catalog, request was opened and policy engine was evaluated. Status is pending approval and customer received approval email.
After approving, nothing happened. The request status was not updated and the history is empty as well as audit trail.
Client running on old patch level i.e. 220.127.116.11
Release : 17.2
Component : CA SERVICE CATALOG
Suggested to upgrade to the latest patch level i.e. RU09
WIN-CASM 18.104.22.168 ROLLUP PATCH (REQUIRES 17.2)
Noted a fix in RU3 () - which stated "Unable to update the usm_request_pending_action table, as a result, pending actions view contains requests which are already approved. This behavior is noticed when the pending action is assigned to several contacts for approval."