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Workpoint Mail does not trigger
Article ID: 198716
Updated On:
Products
CA Identity Manager
CA Identity Suite
Issue/Introduction
CA Identity Manager (Symantec IGA) Workpoint mail does not work as expected.
Steps to recreate this issue:
1. From the CA Identity Manager (IdM), User Manager navigate to
Tasks -> System -> Email -> Create Email
2. On the sender Tab, select the Admin email address
3. "When to Send" tab, select "Working Pending - SingleStepApproval"
4. On the "Recipients" tab, in the TO field, select "Workflow Approvers"
5. At this point, Modify User, and check if the email was sent or not.
Cause
Programmatic issue.
Environment
Release : 14.3 CP1\ CP2
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
Resolution
This issue is addressed via a 14.3 CP2 hotfix (HF-DE472432) which is available upon request from Broadcom Technical Support.
Feedback
Yes
No
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