Workpoint Mail does not trigger

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

CA Identity Manager (Symantec IGA) Workpoint mail does not work as expected.

 

Steps to recreate this issue:

1. From the CA Identity Manager (IdM), User Manager navigate to 

Tasks -> System -> Email -> Create Email

2. On the sender Tab, select the Admin email address

3. "When to Send" tab, select "Working Pending - SingleStepApproval"

4. On the "Recipients" tab, in the TO field, select "Workflow Approvers"

5. At this point, Modify User, and check if the email was sent or not.

Environment

Release : 14.3 CP1\ CP2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

Programmatic issue.

Resolution

This issue is addressed via a 14.3 CP2 hotfix (HF-DE472432) which is available upon request from Broadcom Technical Support.