The Event Scenario 'Assign User' Action Returns the Message "Please Wait" and an Interminable Progress Indicator

Products

• Information Centric Analytics
• Data Loss Prevention Core Package

Issue/Introduction

A portal user is restricted via ICA's portal privileges to view only events and entities for a specific country; however, this restriction does not prevent the user from seeing users and/or entities outside the selected country that match a given event scenario, and the user is able to select any of the remediation action buttons. When the user attempts to assign an event via the 'Assign User' action, however, the message "Please Wait" is returned and the progress indicator GIF remains indefinitely.

Environment

Release : 6.5.2.2, 6.5.3

Component : Privileges

Cause

This behavior is caused by inconsistent events scoping between the underlying event scenario view and the UI security model. The console fails to present an error message to the user when it is unable to change the assignment of an event because it correctly recognizes that no event is actionable (despite the appearance of the event in the console) and instead displays an interminable progress indicator.

Resolution

This defect is addressed in ICA version 6.5.4.