Policy Server Insallation error ( Invalid JRE PATH )

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Article ID: 198683

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Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

We are trying to install Siteminder Policy server 12.8 SP3 on RHEL 7.6 machine but gets following error:

Invalid JRE Path


Installed openJDK 1.8.0.212 - 64 bit and Oracle JDK 9.0.4 but no luck , attaching screen print for the same.


Have set JAVA_HOME and PATH variable locally for root user as well as in ".bashrc" .



  

Environment

Release : 12.8.03

Component : SITEMINDER -WEB AGENT FOR APACHE

Resolution

Please use AdoptOpenJDK 1.8.212 (or later updates on 1.8.x) 64 bit. See page 8:

https://ftpdocs.broadcom.com/cadocs/0/contentimages/Symantec%20SiteMinder_12_8_Platform%20Support%20Matrix_1September2020.pdf

Customer had pointed the installer to the root directory of the JDK. There should be a JRE directory under the JDK directory, please use this.

Also due to permissions or disk space issues for /tmp, customer needed to export IATEMPDIR=/path/to/new/tmp with the correct permissions and enough disk space before executing the installer.