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Input data is not showing in form Table
Article ID: 198654
Updated On:
Products
CA Service Catalog
Issue/Introduction
Product: CA Service Catalog
Table data not displaying in Service Catalog 17.3 after the request have been submitted.
Before submitting:
After submitting:
Cause
The data is verified that it still exist in the usm_request_item_form table but when anyone approves the request ”fulfill pending action” the data gets wiped from the table, resulting in a submitted form without the correct data in the table.
Note: Validated the same form in 12.8 and it works there without any troubles.
Environment
Release : 17.3
Component : CA SERVICE CATALOG
Resolution
Below is the OTB behavior of the form table post
- Data is not showing in the table post submission because of disabling the field-set (parent table)
- When a parent is disabled, all children of that component will also be disabled.
- In this case table is child of field-set and hence when field-set is disabled the subsequent table is also disabled.
- When table (mode is "selection") is disabled report query wont be fired as user cannot select any row.
Additional Information
Note: This was not the case in 14.1 due to a bug where table was not disabling when parent is disabled.
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