Input data is not showing in form Table

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Article ID: 198654

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Updated On:

Products

CA Service Catalog

Issue/Introduction

Product: CA Service Catalog

Table data not displaying in Service Catalog 17.3 after the request have been submitted.

Before submitting:

After submitting:

Cause

The data is verified that it still exist in the usm_request_item_form table but when anyone approves the request ”fulfill pending action” the data gets wiped from the table, resulting in a submitted form without the correct data in the table.

Note: Validated the same form in 12.8 and it works there without any troubles.

Environment

Release : 17.3

Component : CA SERVICE CATALOG

Resolution

Below is the OTB behavior of the form table post

  • Data is not showing in the table post submission because of disabling the field-set (parent table)
  • When a parent is disabled, all children of that component will also be disabled.
  • In this case table is child of field-set and hence when field-set is disabled the subsequent table is also disabled.
  • When table (mode is "selection") is disabled report query wont be fired as user cannot select any row.

Additional Information

Note: This was not the case in 14.1 due to a bug where table was not disabling when parent is disabled.

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