Unable to login into WCC which gives message "E150010: Login failed. The EEM is down."

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• Autosys Workload Automation

Issue/Introduction

When trying to login into WCC, we get message 'EEM is down'.

In the CA-wcc.log we see following error messages:

INFO   | jvm 1    | 2020/09/02 14:46:33 |      121 | @tomcat-resource < status-check-1> [] ERROR #EmbIAMAccessProvider               # EmbIAMAccessProvider - SafeContextFactory.getSafeContext failed for config: AccessConfig[HostName=EEMHost1.company.com,EEMHost2.company.com Locale=en_US, ServerEnabled=true, AppName=WCC0004, AppCertPath=/opt/CA/WorkloadCC/data/config/wcc.pem, ServerAdminID=EiamAdmin, EventLogPath=null, PersistentCachePath=null, RetryConnectInterval=30, RetryPingInterval=30, FullCacheUpdateEnabled=false, CacheUpdateInterval=30], SafeException.getMessage = EE_AUTHFAILED Authentication Failed
INFO   | jvm 1    | 2020/09/02 14:46:33 |      121 | [Authenticate Error: Authentication Failed, Identity Attempted: null]
INFO   | jvm 1    | 2020/09/02 14:46:33 |      121 | com.ca.eiam.SafeException: EE_AUTHFAILED Authentication Failed

 

INFO   | jvm 1    | 2020/09/02 14:46:36 |      124 | @rest < status-check-1> []  WARN #EEMStatusCheck                     # Cannot ping the EEM backend ...

 

Environment

Release : 11.4

Component : CA Workload Automation AE (AutoSys)

Resolution

$ cd $CA_WCC_INSTALL_LOCATION/safex
$ ./safex -h <eem_host> -u EiamAdmin -p <password> -f IssueCertificate.xml
$ cp wcc.* $CA_WCC_INSTALL_LOCATION/data/config/
$ unisrvcntr stop CA-wcc-services
$ unisrvcntr start CA-wcc