Cannot Upload PAM_DISABLE_MULTI_THREAD.p.zip to PAM Management Console

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Article ID: 198637

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Updated On:

Products

CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

When trying to upload PAM_DISABLE_MULTI_THREAD.p.zip to the PAM Management Console, the following error occurs.

PAM-UI-2728: Could not extract files from uploaded ZIP

Cause

The issue is with the Management Console's code where it expects an underscore to be followed by a number in the .bin file's name (i.e. CAPAM_3.4.1.p.bin).

Environment

PAM Management Console

Resolution

As a workaround, rename the .bin file to PAM-DISABLE-MULTI-THREAD_1.p.bin and the upload will be successful.

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