After migrating the environment the DA is attempting to send events to the incorrect Performance Center

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Article ID: 198576

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Even after running through the steps listed in KB 106090, the em.general site address was incorrect.

Cause

Remote Value overrides were entered for Web Site Host and Web Service Host in SsoConfig prior to the migration.  This was overriding Performance Center from picking up the new hostname for the system and entering it into the general table.

Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Resolution

1. Access SsoConfig:

/opt/CA/PerformanceCenter/SsoConfig

2. Option 1. DX NetOps

3. Option  3. Performance Center

4. Option 1. Remote Value

5. Option 2. Web Service Host - Option u - Enter the proper value

6. Option 7. Web Site Host - Option u - Enter the proper value

7. Exit SsoConfig with q followed by enter

8. Restart Performance Center services

9. Follow the update steps within KB 106090 once again

Additional Information

https://knowledge.broadcom.com/external/article?articleId=106090