Service Catalog unable to load after upgrade to 17.3, showing "HTTP STATUS 404".

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog

Issue/Introduction

 

Error in ServiceCatalog.log:

SEVERE: Exception sending context initialized event to listener instance of class [com.ca.usm.system.SpringContextLoaderListener]
INFO org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'configurator': Invocation of init method failed; nested exception is java.lang.NoClassDefFoundError: javax/ws/rs/core/Configuration
...
Caused by: java.lang.ClassNotFoundException: javax.ws.rs.core.Configuration

HTTP STATUS 404 in Service Catalog URL

Environment

Release : 17.3

Component : CA SERVICE CATALOG

Cause

Wrong configuration in USM_HOME\view\conf\viewService.conf

Resolution

1. Open USM_HOME\view\conf\viewService.conf

2. Search for "#wrapper.java.additional.20=--add-opens java.base/jdk.internal.ref=ALL-UNNAMED" in row 47

3. Remove the # at the beginning

4. Save changes and restart services. This should solve the issue.