MOI Alert Data Collector for Alert Analysis by MOI Engineering

Products

• Mainframe Operational Intelligence

Issue/Introduction

The instructions below along with the attached script will collect alert data from the customer's MOI appliance that can be used to analyze the volume of alerts being created along with the metrics that they are being created for. 

The analysis of the alert data will be performed by the MOI Engineering team once the collected alert data has been uploaded to a Support Case (example below) that has been opened for this activity.  

         Case Subject:

Request for collection of alert data for tuning and optimization of metric alerting on your MOI appliance

Case Description:

To help the MOI team recommend additional tuning and optimization for metric alerting on your MOI appliance,  the MOI Engineering team would like to gather some alert data from your MOI appliance.  This data will be used to analyze alert statistics and characteristics on your appliance, e.g volume of alerts, which metrics are generating most alerts, and which alerts (noise) might need to be suppressed or have thresholds applied based on your business needs and environment.   

If you are willing to provide such alert data,  please follow the instructions detailed in the Resolution section of the attached Knowledge doc.

Resolution

Script to extract MOI alerts data:

Note: During this extraction,  the MOI  moi-ui service will be restarted with no impact to the data feed or rest of the services. 

Instructions:

1. Download moi-extract-alerts-v1_1636559731590.tar that is attached to this Knowledge Document
   
   
2. Copy it to MOI appliance host system (any directory e.g. /tmp/moi)
   
   
3. Run below command to unzip the file
   • CMD: tar -xvf moi-extract-alerts.zip
     
     
4. Run below command to extract moi alerts, depending on the amount of data this script could take a few mins to complete.
   • CMD:    cd moi-extract-alerts
   • sh extract-alerts.sh
     
     
5. On successful execution of this script, you will see the message
   

   [INFO] extract-alerts.sh/Main/101 Attach /var/opt/moi/share/moi-alerts-data.tar.gz to the ticket

   In case of any failure, please share the error message with us.

6. Please share the file /var/opt/moi/share/moi-alerts-data.tar.gz  with Broadcom Support by uploading it to the Case that was created for the  alert data collection.