BIOS update issue with SSLv 4.5.x

Products

• SV-3800
• SV-2800

Issue/Introduction

Engineering is currently investigating an issue in which a BIOS upgrade done on SSL Visibility software build 4.5.x takes an extra ordinary amount of time.  We have had an instance where a customer waited 3 hours for a BIOS upgrade to happen and it did not complete and failed.  

 

Environment

Release : 4.5.2.1

Component : Hardware

Cause

Bug id SVF-8260 has been opened by Engineering to track this issue to resolve.

Resolution

This is currently under investigation by Engineering.  As a work around customer is advised that the BIOS update be performed under SSLV 4.4.x.  After the update if performed, the device can be updated to SSLV 4.5.