This document explains how to remove retired knowledge documents from a Service Desk mdb database by running an Archive/Purge rule.
To remove retired knowledge documents using Archive/Purge rules, follow the steps below:
Once the <Run Now> button is clicked, Archive & Purge will start. The deleted documents will be archived and purged according to the setting "Days Inactive".
NOTE: Running Archive & Purge may affect the Service Desk performance so it should be run during a time period in which there will be a minimum impact on end users.
NOTE: It is recommended that you take a backup of your database prior to running Archive & Purge Rules.