How do I remove retired knowledge documents?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This document explains how to remove retired knowledge documents from a Service Desk mdb database by running an Archive/Purge rule.

Solution:

To remove retired knowledge documents using Archive/Purge rules, follow the steps below:

1. Right click on a retired knowledge document and select [Delete]. Now the document is inactivated.
2. Go to 'Archive and Purge' > 'Archive and Purge Rules' on [Administration] tab.
3. Click <Show Filter> and change Status to "Inactive". Hit <Search>.
4. Open Rule Name "Knowledge Document" and click <Edit>.
5. Changed any values in Rule Detail screen as necessary. Then save it.
6. Click <Run Now>.

Once the <Run Now> button is clicked, Archive & Purge will start. The deleted documents will be archived and purged according to the setting "Days Inactive".

NOTE: Running Archive & Purge may affect the Service Desk performance so it should be run during a time period in which there will be a minimum impact on end users.

NOTE: It is recommended that you take a backup of your database prior to running Archive & Purge Rules.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: