Service Manager Dialog returns "Invalid Message from <Host Name>"

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

Following a new installation of AE, the user is unable to connect to Service Manager Dialog remotely. The following message pops up several time.

"Invalid Message from <Host Name>"

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Cause

CAPKI is missing.

 

Another possible reason is permission issue. For example, if the the Service Manager is installed on UNIX/Linux and started as non-root user but the CAPKI installation directory is owned by root.

 

Resolution

Solution #1:

 

Install CAPKI by command line.

Windows.

setup.exe install caller=automic veryverbose

Unix.

./setup install caller=automic veryverbose env=user

 

Solution #2:

Please make sure that the user that started the Service Manager has correct permission on the CAPKI installation.